Hands with a pen, papers, and text: Customer Care at Brayleys.

At Brayleys, we are committed to making sure that every customer receives the support they need, exactly when they need it.

We recognise that some situations require a little extra help, and our team is always here to assist.

If you wish to raise a complaint relating to a vehicle, service, aftersales, data, finance, insurance or insured warranty product, you can find further information below.

If you’ve had a positive experience at one of our dealerships, you can share a compliment using the form below, we also welcome any general feedback you’d like to leave.

How to raise a complaint about a vehicle, service and/or aftersales

The quickest way to resolve any issue is to get in contact with the Brayleys dealership you have been dealing with, where our heads of business will do their utmost to help. If your concern hasn’t been resolved directly with the dealership, you can submit a complaint to us and we’ll work to find the best possible outcome.

You can raise a vehicle, service and/or aftersales complaint using the form below, and we aim aim to respond within 48 hours. All information you provide will be recorded in our secure system to help us track, investigate and resolve your complaint effectively. Your data will only be used for managing your case, in line with our Privacy Notice and UK data protection laws.

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Person writing in a notebook and typing on a laptop at a wooden desk.

Raising a complaint about how we have handled your data

If you would like to submit a Data Subject Access Requests (DSAR) or make any other data-related requests, please do so by using the form linked below.

If you wish to complain about how we have handled your personal data, our dedicated team is here to help. Within one calendar month of your receiving your complaint, we will provide either a full response outlining the outcome of our investigation, or an update explaining our progress and the reason for any delay.

If, after discussing your data complaint with us, you remain dissatisfied, you have the right to refer your complaint to the The Information Commissioner’s Office (ICO) UK only. Guidance on how to raise a complaint with the ICO can be found here.

How to raise a complaint about your Finance, Insurance or Insured Warranty Product

If you need to make a complaint about the sale of a general insurance policy or a customer credit agreement, our specially trained team is here to help. Please submit your complaint using the form below. Once we have completed our investigation, we will provide a full response within 8 weeks, confirming the outcome or updating you on our progress if more time is required.

If we are unable to resolve your finance related complaint, you may be entitled to refer it to the Financial Ombudsman Service (FCA). More information is available on the Financial Ombudsman website linked here.

Please note, if your complaint is related to a motor finance discretionary commission arrangement (DCA), we will proceed with the current FCA guidance. Details about the current FCA requirements for such complaints can be found here.

Person handing car key to another person near a vehicle.

Questions about Car Finance:

If you would like to know whether we received a commission from a lender for arranging your finance, or if you have a complaint relating to a discretionary commission arrangement, please contact your lender directly. Many lenders now provide dedicated information pages for these types of enquiries.

Frequently asked questions about Finance Commission:

What investigation is the Finance Conduct Authority (FCA) undertaking

What is a discretionary commission agreement?

Does it matter when I took out an agreement?

Can you provide me with a copy of my finance agreement?