We want to know what you think of us, whether good or bad. That’s because we’re a company focused on providing the very best customer service possible, so we need to know how to improve wherever we can. If we’ve done something you’re not happy with, we want to know so we can fix it and change the way we do things. And if you’re happy with your experience with us, we’d love to hear from you so we know to keep on doing whatever it is we did so well.
Everything we do revolves around ensuring you get a dealership experience that no one else can match, and your feedback helps us to achieve this. By providing us with feedback, we can try to put things right not just now, with a short-term answer, but in the future as well, so that our processes make things easier and more enjoyable during your next visit, and everyone else’s.
This is the most effective way to give us your feedback. Please include as much detail as possible, including the dealership you visited, who you dealt with and, if applicable, what your car registration number is. If it’s something that needs further action, it will be investigated by the senior management team, who will then be in touch to rectify the situation.