COVID-19 secure measures - keeping you safe in our dealerships. Brayley's Response to COVID-19. Read more

RENAULT SERVICING

WE’RE OPEN FOR RENAULT SERVICING

BOOKING YOUR RENAULT SERVICE

Following the latest government COVID-19 guidelines, we’re pleased to advise that some Brayley Renault Service Centres are now open. We’ve put social distancing and safety measures in place, to offer you the very best customer experience.

To safeguard Brayleys staff and customers, we’re opening for Renault servicing by appointment only. Should your car require a service or MOT, we’re taking servicing appointments online or by telephone. Our Renault Service team would be pleased to answer all your servicing questions and enquiries.

Look out for regular updates on Facebook and via our email newsletter (you can sign up for it here).

Contact us Book a service online Email the service team

 

Brayley Renault Covid-19 appointments

RENAULT SERVICING INFORMATION

Our top priority at Brayley Renault is to safeguard our staff and customers, so we are currently open by appointment only. In order to ensure the smooth running of the servicing schedule, please arrive for your appointment on time. If you arrive at one of our Service Centres without a prior booking, you’ll be asked to wait until the next available appointment to ensure everyone’s safety.

You should have received a rescheduled appointment if you had a previous Service booking. You can now make a new appointment by booking online or by telephone. You’ll find all you need to know about the government MOT extension and booking an MOT appointment on our MOT information page. If you’re a key worker, at risk or have an urgent servicing requirement, please contact our Service team.

Brayley Renault Covid-19 hygiene


HYGIENE

When you arrive for your servicing appointment, our customer teams will give you instructions on what to do. You’ll see that the dealerships and Service Centres look a little different, with social distancing signs, floor markings and screens.

Sanitising and hygiene measures are being put in place in all customer areas and in some showrooms, customer waiting areas have been restricted or suspended. No refreshments will be available and customer toilets will only be opened on request, so we can make sure they’re thoroughly cleaned after every use.

Brayley Renault Covid-19 social distancing


SOCIAL DISTANCING

For your protection, as well as that of our staff, our vehicle handover procedures are designed to maintain the recommended two-metre distance at all times. You’ll be asked to clean your hands with disinfectant gel when you arrive and to maintain social distancing throughout your visit.

We’ll be regularly disinfecting surfaces and door handles, as well as protecting paperwork and keys. We’ll clean your car before we work on it and use seat covers and steering-wheel covers for additional safety. Your car will be sanitised again before we return it to you, ensuring that areas such as door handles, seats, driver controls, the steering wheel, the gear lever and the handbrake are all disinfected.

We’re also able to use a fogging machine to sanitise your air-conditioning system, difficult to reach areas and porous surfaces inside your car. Contact us for more information.

If you’re experiencing any COVID-19 symptoms, then you should cancel your appointment and follow Government guidelines here


RENAULT SERVICING FAQs

CAN I BOOK A SERVICE?

Yes. You can make a servicing and/or MOT appointment at your local Brayley Renault dealership by booking online. We’re planning to reopen our Service Centres on 1st June. Check our websites for regular updates.

MY SERVICE WAS BOOKED. WHAT SHOULD I DO NOW?

If your Renault Service was booked in at one of our dealerships, you should have received notification of its cancellation. Service appointments will need to be rescheduled when we reopen. Check our website for the latest information or contact us if you have a specific Renault Servicing enquiry.

MY RENAULT SERVICE IS DUE. WILL IT AFFECT MY WARRANTY?

For Renault Warranty enquiries, we currently recommend that you check on the manufacturer’s website for details on services and warranty validity. We would advise you to arrange a service once restrictions have been lifted and it’s convenient for you to do so. Look out for warranty information updates on our website.

MY CAR WAS BOOKED IN FOR A RECALL. WHAT IS YOUR ADVICE?

Contact us. We’ll advise you on the best course of action depending on the nature of the recall.

MY MOT IS ABOUT TO RUN OUT. WHAT SHOULD I DO?

If your MOT expired before 30 March 2020, get in touch with us for advice on your particular circumstances.

If your MOT expired after 30 March 2020, the government has extended the MOT due date by six months. You don’t need to take any immediate action.

You’ll find more information about Renault MOTs on our MOT information page.

If you bring your car in for work to be carried out, we will clean it thoroughly before our staff work on it and use seat covers and steering-wheel covers for additional safety. We will clean it again before we return it to you, ensuring that areas such as door handles, seats, driver controls, the steering wheel, the gear lever and the handbrake are all sanitised.

MY CAR WON’T START, WHAT SHOULD I DO ?

If you have not used your car for a week or more, there is a good chance that the battery is flat.

To help you get started again, every new Renault comes with Renault Assistance including 3 years roadside assistance as standard. Call 0333 202 3005

If you are covered by the AA or RAC, you should be able to request assistance to get your car started after a flat battery. Even if you are not a member, in an emergency the AA can supply and fit a battery at home if required. Find details here.

HOW OFTEN AND FOR HOW LONG SHOULD I RUN MY CAR IF I’M NOT ABLE TO GET OUT?

If your battery is in good condition, you should be able to leave your car for a couple of weeks without running it. If you’re concerned about your battery, using a smart charger or periodically running your car for about 15 minutes once a week or so should keep the battery power topped up.

Book a service Enquire online

 

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Why Brayleys?

Customer service is at the heart of all that Brayleys does. It's our stated policy to treat every visitor like a welcome guest in our home – every time and without fail. We appreciate that our customers all have different needs and requirements, and our team is highly motivated to satisfy every one of them, no matter what they may be. That’s the Brayleys way. And we’re open seven days a week, so there’s not a day in the week when we’re not there for you.

 

Service Promise

Just as we treat every customer as if they were a welcome guest in our home, we treat every car that comes to us as if it were our own. Every car on our premises, no matter what it’s in for, gets a level of care and attention that you won’t find anywhere else – and that’s a promise.

 

How to book a Renault Service

 

 

Benefits of the unique Brayley Renault service:

  • We’ll treat you like a guest in our home and your car as if it was our own
  • We’ll carry out a comprehensive health check on your Renault
  • We offer fixed prices for all our service and maintenance options
  • We’ll wash and clean your Renault before we return it, every time
  • We cover all repair work with a one-year parts and labour guarantee 

Brayleys Renault servicing: the only way to ensure your Renault gets the care it deserves

To find out more about our excellent range of services, please call or send us a Renault Servicing enquiry