Brayley Renault COVID-19 Information Page

We’re now open for sales and servicing

Working to keep you safe and #COVID secure

Welcome back to Brayley Renault

All our Brayley Renault dealerships are now open for sales and servicing by appointment. We’ve put social distancing and sanitisation measures in place to make sure it’s safe for you and our staff.

We’ve also introduced a range of new ‘at-home’ options that make buying a new or used car even easier and more convenient. You can make a virtual appointment with your local Brayley Renault showroom and reserve a new car or reserve a used car online with a deposit of just £99.

Plus, you can arrange your finance quote or part-exchange valuation remotely, choose to collect your new car from the dealership or request a contactless home delivery. Our sales team is here to help – contact us on email, by phone, video call or live chat.

We’ve got some great news! Brayleys is coming out of lockdown strongly with the purchase of a dealership in Romford. We’re looking forward to serving new and existing customers in the Romford area and becoming part of the local community. Read about the latest addition to the Brayleys Cars family here.

As usual, we’ll be sending out regular updates on Facebook, as well as via our email newsletter (you can sign up for it here), so be sure to keep an eye out. Thank you for your continued support and we look forward to seeing you at a Brayley Renault dealership very soon.

 

Brayley Renault Covid-19 appointments


Appointments

To ensure the smooth running of the system, please arrive for your appointment on time. If you arrive at one of our dealerships without a prior booking, you’ll be asked to wait until the next available appointment to ensure everyone’s safety.

Arrange a servicing appointment Arrange a sales appointment

 

Brayley Renault Covid-19 hygiene


Safe at Brayley Renault

When you arrive for your appointment, our customer teams will tell you about the sanitising and social-distancing measures we’ve put in place and what you need to do to stay safe. If you’re experiencing any COVID-19 symptoms, then you should cancel your appointment and follow Government guidelines here.

SHOWROOM TOUR:

 

 

Renault Servicing

We’re prioritising previous service bookings and you should have received a rescheduled appointment. You can also make new service bookings online. If you’re a key worker, at risk or have an urgent servicing requirement, please contact our service team. Find more information on our Renault Servicing information page.

You’ll find all you need to know about the government MOT extension and booking your MOT appointment on our MOT information page.

Servicing info Email servicing team MOT info

 

Brayley Renault Covid-19 new cars used cars reserve online


Renault Sales:

Browse our extensive stock of new Renault cars and Approved Used Renault cars. You’ll find a superb selection including the iconic All-New CLIO, the electric new ZOE and the compact SUV, the All-New CAPTURContact us by phone or email to make an appointment to visit the dealership or for a video call.

We’ve introduced a new service where you can reserve a new car or reserve a used car for just £99*.

Your new car will be ready and waiting for you to collect, following our COVID-19 vehicle handover procedures. At Brayley Renault Online, our sales team is here to answer all your Renault Sales enquiries and questions.

Approved used Renault cars Email sales team New Renault cars

 

HOW TO GET IN TOUCH

We’re delighted that our showrooms and service centres are reopening with all the new social distancing and hygiene measures in place. We’re open by appointment – to keep you safe. And if you’d rather not come into the showroom, we have a range of online tools you can access from home. We can also offer services such as virtual appointments. Choose the best way to contact us that’s right for you:

• Get in touch by email
• Ask a question on our Live Chat service
• Send us an enquiry from our website
• Book a Sales appointment or Servicing appointment
• Call your local Brayley Renault showroom by phone

Alternatively, we’d be happy to arrange a virtual appointment via a video call on WhatsApp, Skype, FaceTime or Zoom. Whichever way you choose, it would be great to hear from you and we look forward to seeing you soon!

 

Brayley Renault Covid-19 FAQs


SALES FAQs AND CUSTOMER ADVICE

Take a look at our most frequently asked questions below by clicking the arrow to reveal the answers.

ARE YOU OPEN?

A. For car showroom sales, some of our dealerships are open. Our teams have been working hard to put in place measures to protect staff and customers, making your visit as safe and enjoyable as possible.

Our Sales teams are online to answer your questions on New and Used cars. Contact the sales team

CAN I BUY A CAR AT THE MOMENT?

A. Yes. Select your choice of New Renault Cars in stock or browse our extensive range of Approved Used Renault Cars and reserve online. We’ll arrange an appointment for you to collect your car when convenient for you.

CAN I TAKE A TEST DRIVE?

A. Some of our showrooms are now open and test drives are available subject to conditions. Contact us for more details. However, a Video Test Drive is a convenient way to see your choice of New or Used car from the comfort of your home.

I’VE ORDERED A CAR. WHEN CAN I COLLECT IT?

A. You should have been contacted if you have ordered a car to arrange collection at a convenient time. Contact our sales team who will be happy to help.

READ BRAYLEYS COVID-19 STATEMENT - PAUL BRAYLEY, MANAGING DIRECTOR

Dear Customers,

I hope you and your family are keeping safe and well.

I’m pleased to inform you that we’re planning to reopen some Brayleys dealerships on 1st June 2020. Our teams are working hard in preparation to ensure the highest levels of safety and protection, whilst offering you the best possible customer experience. We’re all looking forward to welcoming you back to our dealerships soon for Sales and Servicing.

For those at risk or taking extra care at home, we’re pleased to continue supporting you via Brayleys Online, giving you access to a range of connected services. We've introduced new communication channels including Live Chat, as well as online reservations for new and used cars.

We’re committed to working together throughout the COVID-19 period, taking care of our customers and staff, looking after each other.

We look forward to seeing you again at one of our Brayleys dealerships very soon.

Take care and stay safe,

Paul Brayley

Managing Director

 

 

Brayley Renault Covid-19 email


Keep up-to-date

We'll be sending out regular updates on our social media and via email. You can sign up to our email newsletter here.

Thank you for your support, it really means a lot. We look forward to welcoming you back to one of our dealerships again soon. Stay safe and keep well!

Contact servicing team Contact sales team

 


*Reservation Terms and Conditions as of 20.04.2020 apply to any reservation of a vehicle you make with Brayleys Cars Ltd over the telephone or by email. The reservation is not a contract for the sale of the vehicle or an offer to sell you the vehicle at a specific price. You are not obliged to purchase the Vehicle and we are not obliged to accept any offer you make to purchase the Vehicle. We will provide you with any information about the Vehicle on request. The images of vehicles on our website are for illustrative purposes only. Any reservation you request is subject to acceptance by us. We may not accept a reservation for any reason. All reservations are subject to the stock and are made on a first-come, first-served basis. We cannot guarantee that vehicles displayed on the site will be available for reservation. To make a reservation you are required to pay a deposit of £99 including VAT payable by bank transfer. If you decide not to purchase the Vehicle we will refund your deposit. If you decide to purchase the vehicle, we will retain the deposit as part payment towards the purchase price. We will reserve the Vehicle for you until an agreed date unless you cancel the reservation or inform us that you do not wish to purchase the Vehicle. Unless cancelled or otherwise agreed, reservations will be valid until 3 days after the business re-opens. After this time, reservations will be cancelled and refunded. Either party may cancel the reservation for any reason. Terms and conditions apply.