Nissan Roadside Assistance
Roadside Assistance
In the event of a breakdown or an accident, Nissan Assistance is always there to help with our 24/7 support service. Every brand new Nissan comes with pan-European RAC Roadside Assistance for the duration of your manufacturer warranty to help get you back on the road.
Our Roadside Assistance keeps you on the road with minimum fuss, covering eventualities such as a flat battery or engine failure.
In addition, you'll also benefit from 12 months additional cover every time your vehicle is serviced within the Nissan network.
Nissan Assistance phone numbers
UK Number- 0330 123 1231
Everywhere else in Europe- 0191 335 2879
What your cover includes
Your Nissan will be covered regardless of who is driving, as long as they have your permission to use the vehicle and an appropriate driving licence.
Your vehicle cover includes:
ROADSIDE REPAIR
Almost 80% of all motoring problems can be resolved at the roadside by our assistance patrol.
TOWING SERVICE
If the problem can't be solved at the roadside, or if your vehicle is immobilised in an accident, it would be recovered and towed to your nearest home* dealer (if within 62 miles) or the nearest Nissan dealer for repair.
Please be advised that some services provided in Europe differ from those in the United Kingdom.
In Addition
If your vehicle breaks down, either as a result of mechanical or self-induced breakdown or accident, and cannot be fixed at the roadside or within 4 hours at the dealer, Nissan European Roadside Assistance also includes these additional services for problems covered by the Nissan warranty:
REPLACEMENT VEHICLE
A replacement vehicle can be provided for a maximum of three working days or until your repair is completed, whichever is sooner.
HOTEL ACCOMMODATION
If the breakdown occurred more than 62 miles from home we can offer you B&B accommodation in a three star hotel (or equivalent) for 3 nights if required whilst your vehicle is being repaired.
JOURNEY CONTINUATION
You and your passengers could choose to continue your journey via public transport, with the following options (a) Taxi up to 62 miles (b) Train or Ship, 1st class (c) Plane (economy class) if train journey is longer than 8 hours. The driver would also be covered for the journey to return and collect the vehicle.
REPATRIATION
If the breakdown occurred aboard or more than 310 miles from home in the same country and if your vehicle cannot be repaired within 3 working days after arriving at the Nissan dealership, Nissan Assistance will repatriate the vehicle, driver, passengers and luggage to your home dealer*
Every time you have your vehicle serviced at a Nissan dealership your annual RAC cover is renewed for another year
Terms and Conditions
*Home dealer refers to the dealership where you purchased your vehicle and/or have your vehicle serviced.
**A working day is defined as Monday – Friday inclusive, excluding bank holidays.
A free of charge fuel drain service is not available under this policy and is chargeable by the Dealer or recovery provider.
UK and European services are provided by RAC Motoring services, Registered No. 1424399 (Registered office: RAC House, Brockhurst Crescent, Walsall WS5 4AW). Terms and conditions apply. Please note, the additional services outlined on this page are available in the event of a 'warranty' immobilisation or breakdown, self-induced incidents or accidents. for another year