COVID-19 Information Page

Brayleys Covid 19 Statement - Paul Brayley, Managing Director

Dear Customers,

At Brayleys Cars we have been closely monitoring the impact of COVID-19, on our business, our team members, customers, friends and family. The message from UK Government is very clear. We all have a responsibility to protect the most vulnerable in our society. We all have a moral obligation to ensure that the NHS can care for an inevitable increase in patients affected by the virus in the coming weeks. We all have to do the right thing.

We have been asked to close all non-essential businesses and to stay at home. We fully support this action and have closed with immediate effect all of our car showrooms and workshops until further notice. I’d like to apologise to all our customers who have tried to call or did not receive notification of the closure. We will of course continue to support key workers and their continued mobility where we can.

We are continuing to support our customers and opening new channels of communication to our business through Brayleys Online. This facility offers a range of connected services giving you access to Brayleys without having to leave your home.

We are committed to working together, caring for our customers and looking after each other’s well-being. I look forward to welcoming you online and for now I have one simple message: “Stay at home. Protect the NHS. Save lives”.

We look forward to staying in touch and seeing you again soon.

Take care,

Paul Brayley

Managing Director

 

Brayleys COVID-19 FAQ

If you require specific information or have a question, contact us. Our teams are here to answer your enquiries and concerns. Here’s our latest advice and a summary of the questions our customers are asking:

Servicing update:

Vehicles in our workshops have been completed. Any current servicing bookings will need to be rescheduled once we reopen.

MOT bookings will also need to be rebooked, however from 30 March 2020, the Government is extending MOT due dates for cars and vans by 6 months. Read details here

If your MOT expires before 30 March, you’ll find the current Government advice here

Due to the fast-moving Government advice and limited staff levels, we have been unable to inform some of our service customers of the sudden closure of our dealerships. We have been working hard to try and catch up and we sincerely apologise for any inconvenience.

Email the servicing team

Sales update:

If you are in the process of purchasing a vehicle, you’ll be contacted directly by our sales team.

We continue to monitor the situation and we will inform you of any changes or new developments to our service. We’re here to answer your enquiries and concerns.

Email the sales team

I’ve been trying to contact you but there is no answer. Why?

We apologise if you have been trying to call us. We’re currently centralising our telephone system which will be operational shortly. Our websites are regularly updated with the latest information and news. Contact us here.

No one contacted me to tell me my service was cancelled

Please accept our apologies if you did not receive notification or your cancellation. An email was sent and we contacted as many service customers as possible with limited staff levels. Services will need to be rescheduled once we reopen.

I’ve got a service booked soon. What should I do?

At present, all Brayleys dealerships are closed. If you have a service booked, you should receive notification of its cancellation. Check our website for updated information on reopening, when service bookings will be rescheduled.

My car is due its service. Will it affect my warranty if it’s late?

Currently, we would advise you to check on the manufacturer’s website for details on services and warranty validity.

My MOT is about to run out. What should I do?

If your MOT is due to expire before 30 March 2020, get in touch with us for advice on your particular circumstances.

My car was booked in for a recall. What is your advice?

Contact us. We’ll advise you on the best course of action depending on the nature of the recall.

Can I make an appointment for a Service?

Brayleys is currently closed and so we cannot currently guarantee the availability of Servicing appointments. Check our websites for updates and information on reopening.

Can I take a test drive?

Our showrooms are temporarily closed and so road tests are not currently available. However, a Video Test Drive is a convenient way to see your choice of New or Used car from the comfort of your home.

I’ve ordered a car. When will it be delivered?

We’ll be contacting customers who have ordered cars in the coming days. Get in touch with your local dealership for details on your new car delivery.

How often and for how long should I run my car if I’m not able to get out?

If your battery is in good condition, you should be able to leave your car for a couple of weeks without running it. If you’re concerned about your battery, using a smart charger or periodically running your car for about 15 minutes once a week or so should keep the battery power topped up.

Keep up to date

We’ll keep informed of any changes as they occur. Check our website and social media pages for updates.

Thank you for your continued support of Brayleys Cars Limited. We wish good health to all our customers, employees, manufacturer partners and their respective families.