COVID-19 secure measures - keeping you safe in our dealerships. Brayley's Response to COVID-19. Read more

We’re open for sales and servicing

KEEPING YOU SAFE AND #COVID SECURE

 

Welcome to Brayleys 

Your local dealership is open and we’d be delighted to welcome you for Sales or Servicing, by appointment. Here, you’ll find all the latest COVID-19 information on our social distancing and hygiene measures, and how we’re using the NHS COVID-19 app to make sure our dealerships are safe for you and our staff. Contact us to make an appointment.

If you prefer not to come into the dealership, just use our at-home services. With Live Chat 💬, we’re with you online from 05:00 to midnight, seven days a week. We’re also expanding our live video links 🎥🔗 for remote sales consultations in many dealerships. You can also contact us by email or phone – we’re here to help!

Our 'at home' services let you choose and buy your new or used car easily and conveniently from your sofa. Reserve a new or used car online with a deposit of just £99*. Arrange your finance quote or part-exchange valuation remotely and choose to collect your new car from the showroom or request a contactless home delivery.

You’ll find regular COVID-19 information updates on Facebook, as well as via our email newsletter (you can sign up for it here), so be sure to keep an eye out. Thank you for your continued support and we look forward to seeing you at a Brayleys dealership very soon!

 

Brayley Kia Covid-19 appointments

Appointments

When you make an appointment, our helpful staff will explain what will happen when you arrive. Prior to your appointment, you must download the NHS COVID-19 contact tracing app to your mobile device. This app is a new, nationwide system to help control transmission alongside national and local contact tracing. If you’re experiencing any COVID-19 symptoms, however mild, you should not visit the dealership, but should follow the NHS guidance.

To ensure the smooth running of the appointments system, please make sure you arrive on time. If you come to the dealerships without a prior booking, you may be asked to wait outside until the next appointment becomes available.

Arrange a servicing appointment Arrange a sales appointment

Brayley Kia Covid-19 hygiene


Safe at Brayleys

When you arrive, our customer teams will tell you about the distancing and hygiene measures in place and what you need to do to stay safe. Please make sure you have with you your mobile device (i.e. phone or tablet) with the NHS COVID-19 contact tracing app downloaded. We’ll require you to scan our QR code poster with the app. Our staff will show you where it is at the dealership entrance and guide you through this simple process. In line with government guidance, we would ask you to please wear a face covering when you visit. There is a supply of masks at each dealership, should you need one.

Brayley Kia Covid-19 social distancing


Servicing

You can make a Service appointment and MOT booking online or by phone. If you’re a key worker, at risk or have an urgent servicing requirement, please contact our service team. You’ll find more information on our Servicing information and our MOT information pages.

Servicing info Email servicing team MOT info

Brayley Kia Covid-19 new cars used cars reserve online


Sales

For new cars in stock and Approved Used cars, select your model and Reserve Online. We’ll arrange collection or delivery as soon as we're able to for just £99*. 

Your new car will be ready and waiting for you to collect, following our COVID-19 vehicle handover procedures. At Brayleys Online, our sales team are here to answer all your Sales enquiries and questions.

Approved used cars Email sales team New cars

HOW TO GET IN TOUCH

We’re delighted to welcome you to our showrooms and service centres by appointment, with social distancing and hygiene measures in place. If you’d prefer to access our services from home, we also offer a range of online services such as video consultations, available at selected dealerships. Choose the best way to contact us that’s right for you:

• Get in touch by email
• Ask a question on our Live Chat service  
• Contact the sales team by video call
• Send us an enquiry from our website
• Book a Sales appointment or Servicing appointment
• Call your local Brayleys showroom by phone

Alternatively, we’d be happy to arrange a virtual appointment via a video call on WhatsApp, Skype, FaceTime or Zoom. Whichever way you choose, it would be great to hear from you and we look forward to seeing you soon!

 

Brayley Kia Covid-19 FAQ's


SALES FAQs AND CUSTOMER ADVICE

Take a look at our most frequently asked questions below by clicking the arrow to reveal the answers.

ARE YOU OPEN?

A. Yes. Our dealerships are open for car showroom sales and vehicle servicing, by appointment. We’ve put in place COVID-19 secure measures to protect you and our staff, so and customers , making your visit will be as safe and enjoyable as possible. Contact the sales team

CAN I BUY A CAR AT THE MOMENT?

A. Yes. Choose from our selection of New Cars in stock or browse our extensive range of Approved Used Cars and reserve online. We’ll arrange an appointment for you to collect or we’ll deliver it to you. We’re here to answer all your questions on new and used cars.

CAN I TAKE A TEST DRIVE?

Yes. Vehicle test drives are available subject to conditions and following our COVID-19 secure procedures. A video consultation is a convenient way to see your choice of new or used car from the comfort of your home. Contact us for more details.

I’VE ORDERED A CAR. WHEN CAN I COLLECT IT?

A. We should have contacted you already to arrange collection or delivery. Please Contact our sales team who will be happy to help.

READ BRAYLEYS COVID-19 STATEMENT - PAUL BRAYLEY, MANAGING DIRECTOR

Dear Customers,

I hope you and your family are keeping safe and well.

I am pleased to inform you that we are planning to reopen some Brayleys dealerships on the 1st June 2020. Our teams are working hard in preparation to ensure the highest levels of safety and protection, whilst offering you the best possible customer experience. We are all looking forward to welcoming you back to our dealerships soon for Sales and Servicing.

Following Government Covid-19 advice, hygiene and social distancing measures are being put in place to safeguard staff and customers. Although the dealerships are looking different, you're still assured of our continued commitment to the highest levels of customer service.

For those at risk or taking extra care at home, we are pleased to continue supporting you via Brayleys Online, giving you access to a range of connected services. We've introduced new communication channels including Live Chat as well as online reservations for new and used cars.

We are committed to working together throughout the Covid-19 period, taking care of our customers and staff looking after each other.

We look forward to seeing you again at one of our Brayleys dealerships very soon.

Take care and stay safe,

Paul Brayley

Managing Director

 

 

Brayley Kia Covid-19 Email


Keep up-to-date

We'll be sending out regular updates on our social media and via email. You can sign up to our email newsletter here.

Thank you for your support, it really means a lot. We look forward to welcoming you to one of our dealerships again soon. Stay safe and keep well!

*Reservation Terms and Conditions as of 20.04.2020 apply to any reservation of a vehicle you make with Brayleys Cars Ltd over the telephone or by email. The reservation is not a contract for the sale of the vehicle or an offer to sell you the vehicle at a specific price. You are not obliged to purchase the Vehicle and we are not obliged to accept any offer you make to purchase the Vehicle. We will provide you with any information about the Vehicle on request. The images of vehicles on our website are for illustrative purposes only. Any reservation you request is subject to acceptance by us. We may not accept a reservation for any reason. All reservations are subject to the stock and are made on a first-come, first-served basis. We cannot guarantee that vehicles displayed on the site will be available for reservation. To make a reservation you are required to pay a deposit of £99 including VAT payable by bank transfer. If you decide not to purchase the Vehicle we will refund your deposit. If you decide to purchase the vehicle, we will retain the deposit as part payment towards the purchase price. We will reserve the Vehicle for you until an agreed date unless you cancel the reservation or inform us that you do not wish to purchase the Vehicle. Unless cancelled or otherwise agreed, reservations will be valid until 3 days after the business re-opens. After this time, reservations will be cancelled and refunded. Either party may cancel the reservation for any reason. Terms and conditions apply.