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Customer account manager

Go further with our car customer account management jobs

Brayleys Cars Limited are a regional dealer group based across London and the Home Counties. Formed in 2003, the group represents Honda, Mazda, KIA, Mazda & Renault across the region.

The Role

We are seeking a Customer Account Manager to join Brayleys (insert brand) dealership in (insert location) and assist in providing a high quality service for our customers. Working as part of a team and reporting to the Sales Manager, this role offers you the opportunity to put your sales expertise to use in a busy customer-facing environment with a basic salary of £20k an OTE of £42k and uncapped commission (our top performers regularly earn over £65k p.a.), along with a company car and on-site training opportunities. 
 

What does a Customer Account Manager Do?

Our Customer Account Managers represent both Brayleys and one of our 5 vehicle brands. Working as part of a sales team, you’ll be responsible for handling face to face, phone and email queries and converting these to vehicle, finance and insurance sales. You will manage the end-to-end customer experience, ensuring options are tailored to customer needs and lifestyle. Day to day, you will:

• Respond to enquiries from new and existing customers relating to new and used vehicle sales

• Guide customers through their purchase, providing outstanding customer service as the face of both Brayleys and our partner vehicle brands.

• Meet individual sales targets by maximising upsell and cross-sell opportunities on finance and insurance products and optional extras

• Assist in ensuring a steady flow of enquiries from multiple channels through prospecting and marketing

• Maintain a specialist knowledge of manufacturer vehicles and options, participating in regular knowledge updates

• Manage the vehicle handover process, ensuring compliance with all processes.

• Adhere to Brayleys and industry regulations relating to the sale of vehicles, finance and insurance.


Do I need experience?

Whilst we always welcome applications from experienced Customer Account Managers, we also love to hear from individuals looking to enter retail automotive industry. We believe in our leadership and training and this allows us to recruit for attitude and train for skill. The key attributes we look for are:

✔️ Influencing skills with the ability and confidence to convert enquiries to sales

✔️ Excellent customer management skills to build long-lasting relationships

✔️ Professionalism, with a commitment to adhering to processes and procedures

✔️ Commitment to the Brayleys Value of 'treating every customer as we would a welcome guest in our own home'

 

Is training provided?

We invest in you from day one. Newly recruited Customer Account Managers attend a suite of training courses delivered by leading trainers and our own team, whether they have previous car sales experience or are brand new to the industry. This suite of courses provides an insight to the psychology of sales and sets you up to succeed. Customer Account Managers also complete manufacturer training to ensure their knowledge of products and options is kept up to date.

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We advertise our vacancies to attract candidates and not agency suppliers. If we need agency assistance then we will contact agencies from our Preferred Supplier List. Any speculative CVs we receive will not be accepted as an introduction.

 

How can I progress my career?

With 280 members of the team across 15 dealerships, opportunities for progression frequently arise. In fact, many of our current departmental managers entered Brayleys in similar roles and have developed in their career while remaining in the business. 



Why would I want to work for Brayleys?

Brayleys are a multi-award winning company with strong values that put our people and customers at the heart of everything we do. We have approximately 280 colleagues and a turnover of over £100m ; and growing! Benefits available to our team in addition to generous salary packages include:

• Company vehicle

• Contributory pension scheme

• Team-member discounts on new and used vehicle purchases, parts and servicing

• £500 Colleague Referral Bonus

If you’re excited by this fantastic opportunity, please click ‘Apply Now’ to submit your application. We’re looking forward to hearing from you.

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